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Active Listening

$199.00

772924 ,

SHORT DESCRIPTION:

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

  • Duration: 2 hours.
  • Available in English.
  • Access period 30 days.
  • Self-Study Guide provided.
  • Quick Reference Guide provided.
  • Certificate of Completion provided.
  • Content last updated January 2020.
  • A full description of the course is located below.

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Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

What Will Students Learn?

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions

What Topics are Covered?

  • Defining active listening
  • Body language basics
  • Attitude is everything!
  • Encouraging conversation
  • Building relationships
  • Getting over listening roadblocks

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