Employee Dispute Resolution 800x533

Employee Dispute Resolution: Mediation through Peer Review

$199.00

772747 ,

SHORT DESCRIPTION:

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

  • Duration: 2 hours.
  • Access period 30 days.
  • Self-Study Guide provided.
  • Quick Reference Guide provided.
  • Certificate of Completion provided.
  • Content last updated January 2020.
  • A full description of the course is located below.

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Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalised process.

In this course, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

How You Will Benefit:

  • What the Peer Review process is
  • How employees file grievances and how management should respond
  • How a facilitator and a panel is chosen
  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  • What responsibilities and powers a panel should have
  • Questioning techniques
  • Why peer review panels fail and how to avoid those pitfalls

What You Will Cover:

  • What is Peer Review?
  • Initiating the Process
  • Setting up the Peer Review Panel
  • Questioning Techniques
  • Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
  • Walk-through of a sample panel, with customisable case files
  • Why does the process fail?
  • How can we ensure the process succeeds?

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