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Managing Difficult Conversations 900pw

Managing Difficult Conversations

$129.00

772148 ,

SHORT DESCRIPTION:

This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.

  • Duration approximately 2 hours.
  • Access period 30 days.
  • Self-Study Guide provided.
  • Quick Reference Guide provided.
  • Certificate of Completion provided.
  • Content last updated January 2020.
  • A full description of this course is located below.

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Whether its asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behaviour, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Our course will include everything you need to help workplace leaders hold challenging conversations! From understanding the impact of their body language and facial expressions, to formulating questions that get to the underlying problem, we provide information on tons of hands-on techniques. With our workshop, you can also teach them how to apply positive intent, how to use our process to plan a conversation, and how to implement and follow up on an action plan.

What Will Students Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

What Topics are Covered?

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe

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