Skills for the Administrative Assistant
$199.00
SHORT DESCRIPTION:
In this course, you’ll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying no, working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too.
- Duration: 4 hours.
- Access period 30 days.
- Self-Study Guide provided.
- Quick Reference Guide provided.
- Certificate of Completion provided.
- Content last updated January 2020.
- A full description of the course is located below.
Available!
Return to StoreBeing an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfil all of those responsibilities in a timely, efficient manner.
Training administrative assistants with the skills they need to really succeed at their job can be difficult, especially considering the wide variety of office and interpersonal skills an administrative assistant requires. Our Skills for the Administrative Assistant has collected rich, up-to-date training material that makes training for administrative assistants easy and accessible.
Skills for the Administrative Assistant teaches students writing and communication skills, including tips on proofreading and punctuation to ensure their writing has a professional polish; how to get ahead by proactively managing their time and priorities; the importance of professionalism in their appearance and interactions with people; and how to effectively recognise and manage conflict by dealing with problems assertively without being aggressive.
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
What Will Students Learn?
- Understand the importance of professional presence on the job.
- How to self-manage to become more effective and efficient.
- Improved communications skills, including listening, questioning, and being more assertive.
- Increased effectiveness in recognising and managing conflict, and dealing with difficult people.
What Topics are Covered?
- Personal best, professional best
- Putting others at ease
- Distorted thinking
- The steps to feeling good
- Understanding and improving your assertiveness
- Communication skills (written, verbal, non-verbal)
- Self-management
- Setting goals
- Working as a team and with difficult people
- Learning to say no
- Dealing with stress
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