Side view of businesswomen having a violent fight in office

Workplace Violence: How to Manage Anger and Violence in the Workplace

$599.00

772137 ,

SHORT DESCRIPTION:

In this course, you will learn a nine-stage plan to help organisations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

  • Duration approximately 6 hours.
  • Access period 30 days.
  • Self-Study Guide provided.
  • Quick Reference Guide provided.
  • Certificate of Completion provided.
  • Content last updated January 2020.
  • A full description of this course is located below.

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Every organisation must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this three day workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organisational level, and how to respond to it if it does occur.

How You Will Benefit:

  • Understand what workplace violence is
  • Be able to identify some warning signs of violence
  • Understand the cycle of anger
  • Understand Albert Bandura’s behaviour wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Have better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Be familiar with the nine components of an organisational approach to managing anger, including risk assessment processes
  • Know what to do if a violent incident occurs in the workplace, on both an individual and organisational level

What Topics are Covered?

  • Albert Bandura’s behaviour wheel
  • Warning signs of violence
  • McClure’s seven step anger management process
  • Communication skills
  • Problem solving tools
  • Stress management techniques
  • Norman Keith’s nine components of a violence prevention program
  • Turner’s fourteen stages of threat response
  • Developing a risk assessment program
  • Incident response checklist

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