In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.
- Duration approximately 4 hours.
- Access period 30 days.
- Self-Study Guide provided.
- Quick Reference Guide provided.
- Certificate of Completion provided.
- Content last updated January 2020.
- A full description of this course is located below.
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The knowledge held by an organisations employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.
Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses.
What Will Students Learn?
- Define knowledge and knowledge management.
- Explain the difference between explicit and tacit knowledge.
- Identify various knowledge management theoretical models.
- Explain how a properly implemented knowledge management program can improve efficiency.
- Describe the steps for employing a new knowledge management program in an organisation.
- Identify the required components for implementing a knowledge management framework within an organisation.
What Topics are Covered?
- Definitions of knowledge management, tacit knowledge, explicit knowledge, and KMBOK
- The business case for knowledge management
- The knowledge management mix
- The knowledge management framework
- Knowledge management models
- The knowledge management toolkit
- Implementing knowledge management initiatives
- Designing a chief knowledge officer position
- Case studies and success stories