SHORT DESCRIPTION: You will begin this course by learning what the balanced scorecard is and what types of organisations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organisations mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. Duration approximately 2 hours. Access period 30 days. Self-Study Guide provided. Quick Reference Guide provided. Certificate of Completion provided. Content last updated January 2020. A full description of this course is located below.

SHORT DESCRIPTION: Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy. Duration approximately 2 hours. Access period 30 days. Self-Study Guide provided. Quick Reference Guide provided. Certificate of Completion provided. Content last updated January 2020. A full description of this course is located below.

After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork. Duration approximately 2 hours. Access period 30 days. Self-Study Guide provided. Quick Reference Guide provided. Certificate of Completion provided. Content last updated January 2020. A full description of this course is located below.

SHORT DESCRIPTION: This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organisational governance and ethics, operating practices, human rights and labour practices, environmental awareness and sustainability, consumer issues, and community involvement. Duration approximately 2 hours. Access period 30 days. Self-Study Guide provided. Quick Reference Guide provided. Certificate of Completion provided. Content last updated January 2020. A full description of this course is located below.

SHORT DESCRIPTION: In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. Duration approximately 4 hours. Access period 30 days. Self-Study Guide provided. Quick Reference Guide provided. Certificate of Completion provided. Content last updated January 2020. A full description of this course is located below.